Role overview

This exciting role sits in our Campaigns, Impact & Partnerships team, who are one of NHYC’s main drivers of systems change and partnerships. Our Data and Impact Manager works dynamically across the organisation to support frontline teams in recording and sharing the impact of our work. We are looking for someone curious, patient & with a strong eye for detail. This role oversees our data and outcomes tools, making sure we are accurately recording and evidencing the change we create. The role holder will work across an array of digital tools to provide data and narrative about our work for our teams, funders and the wider public.

It's an exciting opportunity to join the team as we take on another expansion and a new range of partnerships. This role is perfect for someone looking to take a step up in project and data management, training & information sharing. The role holder will also have the opportunity to lead on landmark pieces of work, experience our frontline offer and stretch themselves by informing the development of our next organisational strategy. They will sit within a supportive and talented team who also work across our campaigns, impact and partnerships work but will have autonomy and independence over their role and objectives.

Key details

• Contract type and hours: Permanent, full-time 35 hours per week.
• Salary: Starting salary £37,024. Salary scale is £37,024-£41,600 (pro rata)
• Location: This role will be based at our day centre at 68 Chalton Street, Camden, NW1 1JR. We try and offer one day working from home a week, but the role is primarily based from our day centre.
• Application deadline: 9am Monday 16 September

How to apply

• Read through all the information on this page
• When you are ready, complete our application form below:
  • Complete the diversity and adjustment questions
  • Upload your CV. This must not include your name in the document or in the file name, or any contact details or references. This must be no more than 2 pages.
  • Submit your supporting statement into the box marked 'cover letter'. This must be no more than 2 A4 pages, or 1500 words, and must not contain your name, address or contact details. We recommend drafting it in a different document and copying and pasting when you are ready to submit.

Key objectives:

• To develop and manage our monitoring, evaluation and learning processes, including overseeing the use of outcomes measurement tools, so that we can better demonstrate our impact internally and externally.
• To manage development of our CRM system (Salesforce) so that staff can more efficiently record casework and outcomes data.
• To coordinate evaluation, research and learning across the organisation, partnerships and contracted commissions.
• To leverage our learning and evidence to change practice and policy for young people experiencing homelessness and disadvantage in London and nationally.

Reporting to: Head of Policy, Impact and Partnerships

Main tasks and responsibilities

Monitoring and impact

1.  Supporting the Leadership Team with planning and evidence-based decision making, service development, fundraising, commissioning research and evaluations and policy activities.
2. Routinely collating and analysing data across the organisation and monitoring service performance against KPIs (Key Performance Indicators), for funder reports and bids.
3. Interpreting and visualising key findings and ensuring these are accessible across the organisation, including sharing regular updates through our staff away days and all-staff meetings.
4. Training colleagues on implementing our evaluation framework and measurement tools in their regular service delivery, and supporting teams across the organisation to ensure that data collection is of a high quality.
5. Providing expertise to teams in the development and implementation of outcomes and impact measurement, report preparation, research design and methods, and project evaluation.
6. Testing and updating our organisational Theory of Change, taking learnings from internal and external evaluations to better understand attribution in outcomes (‘what works’) and mechanisms for change (‘how does it work’).
7. Leading the development of a more robust learning culture in the organisation.

Data management

1. Overseeing ongoing development of our CRM system (Salesforce), working with external consultants to build upgrades and managing relevant financial budgets.
2. Working with colleagues across services to monitor referral rates and outcomes. Ensuring assessments and demographic monitoring tools are kept up to date.
3. Supporting colleagues continuously in their use of the CRM, including training new starters and leading regular, organisation-wide ‘refresher’ training on recording data effectively and using reports.
4. Managing the CRM day-to-day to ensure staff can use it effectively for frontline work, and troubleshooting technical issues that arise.

Learning

1. Developing and conducting evaluation and research, using quantitative and qualitative methods.
2. Coordinating and commissioning project evaluations alongside other teams and working with external consultants to deliver high quality evaluation work.
3. Drafting reports and other publications based on our learning and research to help share best practice, shape the debate, and improve opportunities and funding for young people.
4. Organising and delivering best practice and learning events with colleagues, partners, stakeholders, and young people.

Other

1. Involving young people in our impact, evaluation and learning work wherever possible and appropriate.
2. Complying with GDPR legislation in relation to data collection, impact measurement and evaluation activities.
3. Contributing to the daily running of our frontline services where appropriate.

Person specification

We are looking for an individual who can demonstrate the following competencies and want to use these to the full in their work. We recognise some candidates may feel they need everything listed below to apply to the role, but as long as you are willing to learn on the job, we welcome you as an applicant. As a rough guide, we’d hope you can meet 60% of the essential criteria, we don't expect anyone to be able to cover 100% of the requirements. If you’re not sure, we still recommend doing an application!

E: Essential

D: Desirable

Qualifications, experience and track record

1. Relevant experience in previous monitoring, evaluation and impact roles. E
2. Experience of developing and managing data processes and impact measurement frameworks. E
3. Experience of carrying out quantitative and qualitative research, and using insights from this to inform service development, learning and policy. E
4. Demonstrable and hands-on knowledge of a wide range of quantitative and qualitative research and evaluation methods and tools. E
5. Experience of using and developing CRM systems and coaching colleagues in their use. E
6. A working knowledge of and commitment to equity, diversity and inclusion. E
7. Working knowledge of In-Form or Salesforce use and development. Salesforce Admin qualification is not essential, but there should be a willingness to learn how to build and customise the Salesforce platform. D
8. Experience of working in the voluntary, community or not-for-profit sectors. D
9. Experience of managing external evaluation consultants and contractors, including overseeing financial budgets. D

Knowledge and skills

1. A genuine interest in our mission and the issues affecting young people. E
2. Strong data analysis skills, including familiarity using Excel to conduct descriptive and statistical analysis. E
3. Strong communication, influencing and relationship management skills with an ability to communicate with people at all levels and build effective working relationships across all teams. E
4. Excellent writing skills and able to produce fluent, concise and clear content and reports for colleagues, donors and funders, local and national stakeholders; excellent ability to translate complex concepts and ideas into clear, accessible communication. E
5. Able to engage, coach and upskill colleagues, and support capacity building within an organisation. D
6. A keen attention to detail with the ability to manage a busy workload and competing priorities under pressure. E
7. Able to work at own initiative and as part of a team, and to work closely and proactively with internal and external stakeholders to deliver results. E

Other

1. A willingness to work flexibly in response to changing organisational requirements. E
2. A willingness to work outside normal hours on occasions and support our frontline services. E

Timescales and how to apply

Dates

• Closing date for applications: 9am, Monday 16 September
• Shortlisted candidates will be informed: Thursday 19 September
• Interviews: week starting 23 September

Application process

1. Complete the application form below
2. Upload your CV setting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME.
3. Write a supporting statement (no more than 1500 words - around 2 pages) highlighting your suitability for the role and how you meet the criteria listed on the Person Specification. Please address the points in the person specification only. This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.

We do not consider incomplete applications.

You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.

If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at recruitment@nhyouthcentre.org.uk or call 0207 388 5560.

Click here to see the job pack in PDF format or the job pack in Word format.