Role overview

This exciting role sits in our Campaigns, Impact & Partnerships team, who are one of NHYC’s main drivers of systems change and partnerships. Our London Youth Gateway Programme Manager plays an essential part in this by supporting our work with statutory and voluntary sector partners, local authorities, and pan-London stakeholders.

You will lead and coordinate our historic pan-London partnership, the London Youth Gateway (LYG), alongside Depaul UK, Shelter, Praxis, Akt, Stonewall Housing, and Galop for the remainder of the 2022–2026 programme. Our mission is to make sure young Londoners bounce back quickly and safely in times of crisis and to prevent or solve their homelessness for good. You will be playing a pivotal role in helping to shape the partnership in its current grant cycle and beyond. You would also take ownership of the development of the new 2026–2030 programme. This is a brilliant development opportunity and the chance to deliver innovative practice across London and demonstrate your project management skills.

This is a key role in our organisation, and we are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get—and keep—people on board to meet mutual or differing needs.

Main Tasks and Responsibilities.

     1. Partnership Management & Programme Delivery

• Lead the end-to-end coordination of the London Youth Gateway (LYG) partnership, including planning, design, delivery, and evaluation, ensuring alignment with contractual obligations and high-quality service standards.
• Develop and oversee the annual partnership delivery plan, using SMART objectives to track progress and achieve targets.
• Maintain robust referral and triage processes for young people experiencing homelessness, ensuring scalability and efficiency across the partnership.
• Service mapping and design of LYG 2026-2030 programme; support with recruitment of new funded roles, programme mobilisation, staff training and Central Point of Access referral flows to ensure equitable access.

     2. Stakeholder Engagement & Collaboration:

• Host quarterly Steering Group meetings (senior leadership) and Service Leads meetings (Operational Managers) to drive cohesive planning, risk management, and strategic decision-making.
• Strengthen cross-organisational communication, fostering a culture of best practice sharing and continuous learning.
• Deliver continual pan-London borough engagement activities to enhance LYG’s reputation with statutory, voluntary, and community partners.
• Support New Horizon teams in cultivating relationships with key stakeholders to enhance service promotion, collaboration, and best practice sharing.
• Continuously review and improve the effectiveness and reach of stakeholder engagement initiatives, ensuring maximum impact.
• Maintain LYG website and social media channels to promote the partnership.   

     3. Performance Monitoring & Reporting:

• Work closely with frontline teams to effectively record and demonstrate impact using CRM/Salesforce systems for accurate data collection.
• Work closely with the Data & Impact Manager to ensure young people’s self-reported outcomes are accurately collected across the partnership.
• Produce detailed quarterly and annual reports for funders, highlighting progress against targets, key trends, and insights to inform strategic decision-making.
• Understand how funded outputs and outcomes are achieved, and how to use data to continuously improve quality of service delivery.
• Present partnership findings and quarterly performance scores to NHYC senior leadership and Trustees, as and when required.
• Conduct audit and evaluation of CRM databases as/when required.
• Monitor and report on budget management and performance, ensuring effective financial oversight of the programme.  

     4. Continuous Improvement and Risk Management:

• Identify and escalate risks, challenges, and opportunities to senior leadership.  

    5. Supporting our wider policy and influencing work:

• In collaboration with the wider Campaigns, Impact & Partnership team, identify key policy asks from your work with our partners.
• Promote and represent our work externally in various settings across a complex network, including senior stakeholders from local authorities, statutory agencies, pan-London organisations, homelessness forums, and the voluntary sector.
• Directly and indirectly work with the young people we support to help to amplify their voices, and make sure they feel safe and are being represented fairly and ethically in all our partnership engagement activities. 

      6. Other Responsibilities

• Be proactive in reviewing your own performance and identifying and acting upon areas for improvement.
• Contribute constructively to the development of the team, the service and the organisation.
• Follow New Horizon’s policies, procedures and performance expectations in all functions of the post.
• Undertake, as required, any other duties compatible with the level and nature of the post and or that are reasonably required by the Head of Services, Director of Operations or CEO.

PERSON SPECIFICATION

We are looking for an individual who can demonstrate the following competencies and want to use these to the full in their work.

E: Essential D: Desirable

Qualifications, Experience and Track Record

1. Understanding of front-line service delivery in youth specific services. [D]
2. Demonstrable stakeholder engagement expertise and experience in the voluntary, statutory and/or local government sectors to reach organisational goals. [E]
3. Ability to demonstrate sensitivity to the needs of key stakeholders and partners, and experience in managing relationships to incorporate these. [E]
4. Understanding of the priorities and workings of local government, statutory services, and the voluntary sector, and how these can complement each other through effective partnership and best practice sharing. [D]
5. Powerful communicator who is comfortable interacting openly and inclusively with different kinds of people in varying settings, including senior stakeholders, policy makers, frontline delivery teams, colleagues, and young people. [E]
6. Very strong writing presentation and facilitation skills, with an ability to adapt to different audiences, deliver training and generate conversations between partners. [E]
7. Experience of using databases to monitor projects and performance and produce reports for a variety of stakeholders. [E]
8. Experience of working with young people from NHYC’s target group and/or knowledge of youth homelessness. [D]

General

1. A working knowledge of and commitment to Equity, Diversity and Inclusion as it applies to a service and in the workplace. (E)
2. Able to work at own initiative and as part of a team, be hands-on in administrative tasks, and to work closely and proactively with colleagues to support the work of other teams. (E)
3. Willingness and ability to work outside of normal hours on occasion (within New Horizon’s flexible working hour’s arrangements). This includes some work over the Christmas period. (E)
4. Willingness to work flexibly in response to changing organisational requirements. (E)

ADDITIONAL INFORMATION

• Contract type and hours: Permanent, full-time 35 hours per week.
• Salary: Starting salary £37,024 (AP32) to (AP36) £41,600 (pro rata)
• Location: This role will be based at our day centre at 68 Chalton Street, Camden, NW1 1JR. We try and offer one day working from home a week, but the role is primarily based from our day centre.
• Application deadline: 9am Monday, 14^th July

How to apply

• Read through all the information on this page
• When you are ready, complete our application form below:
  • Complete the diversity and adjustment questions
  • Upload your CV. This must not include your name in the document or in the file name, or any contact details or references. This must be no more than 2 pages.
  • Submit your supporting statement into the box marked 'cover letter'. This must be no more than 2 A4 pages, or 1500 words, and must not contain your name, address or contact details. We recommend drafting it in a different document and copying and pasting when you are ready to submit.

Timescales and how to apply

Dates

• Closing date for applications: 9am Monday, 14^th July
• Shortlisted candidates will be informed: Monday 21st July
• Interviews: Thursday 31^st July

Application process

1. Complete the application form below
2. Upload your CV setting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME.
3. Write a supporting statement (no more than 1500 words - around 2 pages) highlighting your suitability for the role and how you meet the criteria listed on the Person Specification. Please address the points in the person specification only. This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.

We do not consider incomplete applications.

You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.

If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at recruitment@nhyouthcentre.org.uk or call 0207 388 5560.

Click here to see the job pack in PDF format or the job pack in Word format.