Role overview

New Horizon Youth Centre runs a busy day centre from Monday to Friday. Open from 10:00am – 4pm every day, we provide basic needs to young people experiencing homelessness, such as breakfast and lunch, clothes, toiletries, showers, laundry facilities and Wi-Fi.

This role is part of the NHYC Youth Work Team. The Youth Work Team plans and delivers a range of services for young people experiencing or at risk of homelessness. This includes jobs, education and training, arts, sports, men’s and women’s sessions, youth participation and activities.

The role is based at the centre a minimum of 3 days per week, working with young people face-to-face. During the week, you will support all young people and work alongside the youth work team, ensuring that young people can access basic needs as well as directly delivering or supporting youth work activities and life skills workshops in our day centre.

The Youth Worker (Young Women) has a specific focus supporting young women in our service experiencing multiple and complex needs. This role will specifically lead on facilitating and delivering our weekly Women’s and Non-Binary Space as well as take the lead in managing a complex casework with young women, many of whom are affected by community-based violence, homelessness, mental health and substance misuse.

We are committed to trans-inclusive, gender-affirming practice throughout our service, and our Women’s Worker will share this commitment and bring it to life in their day-to-day work with young people.

Key details

• Contract type and hours: Permanent, full-time (35 hours per week, Monday-Friday).

• Salary: Starting salary for role is £32,136.00. The salary scale is: AP26 – AP30 (£32,136.00-£35,778.00)

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

• Application deadline: 9am, Monday 9th November

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.
  

Key objectives:

• To contribute to the daily running of the day centre delivering a holistic and trauma informed service to young people aged 16 to 24 who are facing homelessness.

• As part of the Youth Work Team, support the delivery and development of an engaging and multi-faceted life skills programme.

• To lead on delivery of services for young women at the centre, including leading and facilitating our weekly Women’s and Non-Binary Space and leading on young women’s casework.

• To maintain and develop a network of relationships with external agencies and specialists (especially those from the Violence Against Women and Girls (VAWG) sector) to expand on and broaden our workshop and activities offer to young people, with a special focus on young women.

Reporting to: Head of Services and Services Manager (Youth Work Team)

Main tasks and responsibilities

Young people's services

To support young people accessing the day centre services. This will include:

1. Working within the Youth Work Team to ensure young people receive a high-quality service from the point of initial registration to move-on into accommodation and beyond.

2. Planning and delivering a range of 1-1 and group work sessions which respond to the needs of diverse groups of young people, and listening to young people’s views, ideas, and feedback.

3. Leading on and developing and delivering specific gender-informed workshops and services for young women who access the centre, including planning and facilitating a regular Women’s and Non-Binary Space.

4. Working on a 1-1 basis with a case list of young women with multiple and complex needs, which will include completing risk assessments, goal setting, safety planning, safeguarding referrals (e.g. MARAC- Multi-Agency Risk Assessment Conferences), refuge and specialist accommodation referrals, advocacy, identifying appropriate external referrals (e.g. health referrals, VAWG sector) and signposting.

5. Developing and managing appropriate external partnerships, especially with partners in the VAWG sector, including sourcing programmes, events, referral pathways, and activities in the community which support young women.

6. Completing initial registrations, conducting assessments and actions plans with young people accessing the service to identify young people’s skills, needs and personal goals.

7. Providing advocacy, advice and guidance, referring all young people to appropriate opportunities and specialist services.

8. Ensuring the Women’s Work programme meets the standards required by external assessors and funders.

9. Ensuring risk management and safeguarding procedures are followed at all times.

10. Contributing to the daily running of the drop-in centre, including attending daily Handovers, and ensuring that health and safety issues are addressed at all times.

11. Attending reflective practice, staff meetings, youth work team meetings and away days.
    

Sharing best practice

To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:

1. Seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to the needs of young people.

2. Promoting and representing NHYC at relevant forums, meetings and events.

Information management

To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

1. Recording all contacts with young people appropriately and maintaining all relevant files and recording systems up to date.

2. Inputting and extracting information from monitoring systems other accounting and database systems. Utilising other software for the production of reports.

3. Being self-servicing in day-to-day administration and following team and NHYC’s administrative procedures.

Reviewing personal and professional development needs

To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

1. Continuously reviewing own working practices in line with young people feedback and current best practice.

2. Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning and development needs and opportunities.

Other

To contribute positively and constructively to the development of the teams, service and NHYC. This will include:

1. Covering for other members of the team where necessary.

2. Following NHYC’s policies, procedures and performance expectations in all functions of the post.

3. Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Leadership Team

Person specification

We are looking for an individual who can demonstrate the following competencies to a high level and want to use these to the full in their work.

Essential experience, skills and knowledge

Here are the essential skills and experiences which we’re looking for in a Youth Worker – Women’s Worker.

1. Experience working with young people and/or young women in a relevant setting.

2. Ability to work effectively with young people facing homelessness, or a similar vulnerable group, to identify personal goals, break down barriers, and support to find solutions.

3. Experience planning and facilitating engaging sessions with young people on both a 1-1 and group/workshop basis, which support young people to develop confidence, self-awareness, experience new opportunities and have fun.

4. Experience of managing a caseload of young people experiencing multiple disadvantages, including maintaining and updating records, safety planning, completing risk assessments, creating action plans and making relevant referrals to services.

5. A good working knowledge and understanding of the Violence Against Women and Girls (VAWG) sector, gender-based services, and pathways/referrals which support women.

6. An understanding of the kinds of behaviour young people, and especially young women, might demonstrate. Ability to understand this behaviour in a trauma-informed way and developing strategies for managing behaviour.

7. Experience creating and maintaining external partnerships to achieve organisational aims and objectives.

8. The ability to multitask in a pressured environment.

9. A working knowledge of and commitment to Equality, Diversity and Inclusion.

10. Experience and knowledge around safeguarding policy and procedures for children and vulnerable adults.

11. Experience of using IT systems (including knowledge of databases) to support the achievement of personal and collective work goals.

Desirable experience, skills and knowledge

1. A specific youth work qualification or IDVA qualification.

2. An understanding of the issues, barriers, and challenges which young people experiencing homelessness might be facing, especially at the point of accessing help and support.

3. Demonstrable experience working effectively and communicating with groups of people from a range of backgrounds and with diverse experiences and language levels.

4. Up-to date working knowledge of Local and National Government policies relating to employment, education, benefits, housing, healthcare, sexual health, and young people.

5. Knowledge or experience working to performance indicators, including monitoring and reporting on service outputs/outcomes, tracking, analysing performance information, and identifying corrective action.

Additional job requirements

1. Willingness and ability to work outside of normal hours on occasion (within New Horizon’s flexible working arrangements) and over the Christmas period.

2. Willingness to work flexibly in response to changing organisational requirements.

3. Willingness to work from different sites including our day centre in Camden.

Timescales and how to apply

Dates

• Closing date for applications: 9am, Monday 9th November 2026

• Shortlisted candidates will be informed: Friday 13th November

• Interviews: Wednesday 18th November

Application process

1. Complete the application form below

2. Upload your CV setting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME

3. Write a cover letter / supporting statement (no more than 1500 words) highlighting your suitability for the role and how you meet the ESSENTIAL criteria listed on the Person Specification, and any additional relevant desirable points you wish to share. Do not include your name, address or any personal details. This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.

We do not consider incomplete applications.

You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.

If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at recruitment@nhyouthcentre.org.uk or call 0207 388 5560.

Click here to see the job pack in PDF format or the job pack in Word format.