Role overview

As part of the Prime Minister’s commitment to end rough sleeping and offer everyone a bed by Christmas, New Horizon is working with Depaul and the GLA to scale up our existing Youth Hub model. From November, we will be working to launch up to 3 new accommodation sites across London, supporting at least 20 young people with emergency accommodation over the winter period.

The Assessment and Resettlement Worker will be the lead New Horizon point of contact for young people accessing the new sites. They will manage a caseload of young people, carrying out assessments, providing housing advice, and making referrals into long-term accommodation. They will ensure young people are able to move-on positively (typically within 3 months) and reduce their risk of rough sleeping. They will also be expected to contribute to activities and initiatives that support young people during their engagement with NHYC, as required.

We are open to a part-time or full-time position for this role.

Key details

• Contract type and hours: Fixed-term until 31st of March 2027.

• Salary: The salary scale is: AP26 (£32,136) to AP30 (£35,778.08) (pro rata, as applicable)

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR, with visits across London to the accommodation projects.

• Application deadline: 9am on Monday 23rd of November

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Key objectives:

• To deliver an effective advice, assessment and resettlement service to young people accessing new emergency accommodation projects, enabling young people to move on into safe and appropriate long-term housing and independence.

• To work effectively with all external partners, as well as collaborating effectively with relevant internal stakeholders.

• To increase move-on accommodation options for young people, both through NHYC’s own projects and with external partners.

Reporting to: Head of Services (Rough Sleeping) and Services Manager (Youth Hub)

Main tasks and responsibilities

Advice and Move-On Services

Delivering advice, accommodation and other move on services to young people with multiple needs who access the emergency accommodation project. This will include:

1. Working to ensure young people receive a high-quality service from the point of registration to move-on. Taking a hands-on approach to complex or difficult cases.

2. Providing young people with expert advice and guidance on Accommodation, Welfare Benefits, Housing Benefit and Tenancy rights, Legal Services, and Employment, Education & Training. Monitoring and evaluating young people’s progress.

3. Taking a lead on managing the engagement of other relevant external partners, able to provide accommodation and other move on opportunities to young people.

4. Continued use of feedback and showing a commitment to a service that is sensitive and responsive to clients’ needs, involving:

• Completing registrations, needs assessments and move on plans with clients

• Ensuring risk management and assessment procedures are followed

• Providing advocacy and making referrals to appropriate external services

1. Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.

Sharing best practice

To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:

1. Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.

2. Promoting and representing NHYC at relevant forums and meetings.

Information management

To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

1. Recording all contacts with clients appropriately and maintaining all relevant files and recording systems up to date.

2. Producing written reports in a variety of formats to meet the requirements of New Horizon, external service providers and funders.

3. Being self-servicing in day-to-day administration and following team and NHYC’s administrative procedures.

Reviewing personal and professional development needs

To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

1. Identifying and undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.

2. Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.

Other

To contribute positively and constructively to the development of the teams, service and NHYC. This will include:

1. Covering for other members of the team where necessary including at our day centre in Camden.

2. Following NHYC’s policies, procedures and performance expectations in all functions of the post.

3. Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Leadership team.

Person specification

We are looking for an individual who can demonstrate the following competencies to a high level and want to use these to the full in their work.

Qualifications, experience and track record

1. Ability to work effectively with young people facing homelessness to identify personal goals and support mechanisms for change, including for those young people with multiple complex needs. (E)

2. Experience of delivering housing advice within a relevant sector (E)

3. Proven track record of progressing vulnerable people into stable accommodation (E)

4. Experience of working in partnership with both internal and external stakeholders in order to deliver specific projects or achieve organisational aims and objectives. (E)

5. Experience of using IT systems (including knowledge of databases) to support the achievement of personal and collective work goals. (E)

6. Experience of working in a hostel/foyer or similar residential setting. (D)

Specialist knowledge and role requirements

1. Ability to maintain enthusiasm for a high level of contact with clients on a day-to-day basis, and a genuine interest in helping vulnerable people/young people to make changes in their life to move towards independent living. (E)

2. Thorough and up-to-date working knowledge of:

• Local and National Government policies and procedures in relation to the client group. (D)

• Relevant local and national organisations and their role/responsibilities in providing support to vulnerable young people. (D)

• The benefits system and how this impacts young people. (D)

1. A working knowledge of accommodation options and referral pathways relevant to the client group. (E)

2. Knowledge of working to performance indicators, including monitoring and reporting on service outputs/outcomes, client tracking, analysing performance information, and identifying corrective action. (E)

3. Experience and knowledge around safeguarding policy and procedures for children and vulnerable adults. (E)

4. A working knowledge of and commitment to Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace. (E)

Additional job requirements

1. Willingness and ability to work outside of normal hours on occasion (within New Horizon’s flexible working arrangements), including work over the Christmas period when required. (D)

2. Willingness to work flexibly in response to changing organisational requirements. (E)

3. Willingness to travel to different sites in London, including but not limited to our day centre in Camden, emergency accommodation sites across London, and the main Youth Hub in Islington. (E)

Timescales and how to apply

Dates

• Closing date for applications: 9am, Monday 23rd November

• Shortlisted candidates will be informed: Wednesday 25th November

• Interviews: Week commencing 30th November

Application process

1. Complete the application form below

2. Upload your CV setting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME

3. Write a cover letter / supporting statement (no more than 1500 words) highlighting your suitability for the role and how you meet the ESSENTIAL criteria listed on the Person Specification, and any additional relevant desirable points you wish to share. Do not include your name, address or any personal details. This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.

We do not consider incomplete applications.

You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.

If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at recruitment@nhyouthcentre.org.uk or call 0207 388 5560.

Click here to see the job pack in PDF format or the job pack in Word format.